Introduction
MTMF Power Platform Software Solutions Pvt Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect information about you and informs you of your rights under relevant data protection laws, including the European Union General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act (DPDP) in India.
1. Data We Collect
We may collect the following types of personal data:
- Personal Identification Information: Name, address, email address, phone number, job title, and company.
- Technical Data: IP address, browser type, operating system, device information, and location.
- Usage Data: Information on your interaction with our website, software, and services, including page views, navigation, and session duration.
- Financial Information: Bank details, payment information, and transaction history, as necessary for payment processing.
- Customer Support Data: Any personal information provided when you contact our support team.
2. How We Use Your Data
We process personal data to:
- Provide, operate, and improve our products and services.
- Process transactions, billing, and payments.
- Communicate updates, newsletters, and promotional information (with opt-out options).
- Conduct analytics for enhancing user experience and functionality.
- Ensure compliance with legal and regulatory requirements.
3. Legal Basis for Processing (GDPR)
Under the GDPR, we rely on the following legal bases to process your personal data:
- Consent: For marketing communications or processing activities requiring consent.
- Contractual Necessity: When processing is required to fulfill our contract with you.
- Legal Obligation: When processing is necessary for compliance with our legal obligations.
- Legitimate Interests: For processing activities that serve our business interests, balanced against your rights.
4. Rights Under GDPR and DPDP Act
You have the following rights under GDPR and the DPDP Act:
- Right to Access: Obtain confirmation about the processing of your data and a copy of your data.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your data under certain conditions.
- Right to Restrict Processing: Request restriction of processing your data in specific scenarios.
- Right to Data Portability (GDPR): Receive your data in a structured, commonly used format and transfer it to another controller.
- Right to Object: Object to the processing of your data, particularly for marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
For requests, please contact us at privacy@mtmfsolutions.com.
5. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected or as required by law.
6. Data Sharing and Disclosure
We may share personal data with:
- Service Providers: Third-party vendors who assist with business operations, such as hosting, analytics, payment processing, and customer support.
- Legal and Regulatory Bodies: When disclosure is required by law or to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.
We require all third parties to respect your data privacy and to handle your data in accordance with the law.
7. International Data Transfers
As an Indian company, your personal data may be transferred to and stored in locations outside the European Economic Area (EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data during such transfers.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and support marketing activities. You may manage cookie preferences through your browser settings.
9. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, and misuse, including data encryption, access control, and regular security audits.
10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children without parental consent.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in laws, our practices, or other operational requirements. Updates will be posted on our website, and significant changes will be communicated to you directly where possible.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
MTMF Power Platform Software Solutions Pvt Ltd
Email: team@powerplatform.eco